Booking terms and conditions

These terms are between you and Froomies Limited, trading as Tredethick Farm Cottages. They apply to bookings for holiday accommodation at Tredethick Farm Cottages.

Last updated: 14 September 2026

1. Definitions

When the following words beginning with capital letters are used in these Terms, they have the meanings shown below.

References to “writing” or “written” include email and messages sent through the booking system or Third-Party Booking Platform used for your Booking.

2. Our contract with you

1. Please read these Terms and check the Property, dates, number and ages of guests, Booking Price, payment schedule, check-in and check-out times and any important restrictions before submitting a Booking Reservation.
2. For a Direct Booking, the contract between you and us is formed when we issue the Booking Confirmation. A Quote, enquiry response or automated acknowledgement is not a Booking Confirmation and does not reserve the Property.
3. For a Booking made through a Third-Party Booking Platform, Froomies Limited remains the provider of the accommodation. The platform may act as an intermediary and administer the reservation, payment, amendments, cancellation or refund. The platform’s applicable terms will take priority for those processes where they differ from these Terms. These Terms and the Property Rules continue to apply to the stay itself and the conduct of you and your Group.
4. If we cannot accept a Booking Reservation because of availability, a pricing error or another material error, we will tell you as soon as reasonably possible and refund any amount you paid directly to us for that reservation.
5. The maximum occupancy and any age restrictions will be disclosed before booking. You must not exceed the permitted occupancy. Day visitors require our prior agreement and may not use on-site facilities unless we agree otherwise. Overnight visitors, tents, caravans, camper vans and additional camp beds are not permitted unless expressly included in the Booking Confirmation.
6. You must be at least 18 years old to make a Booking, and at least one adult must stay at the Property throughout the Booking.
7. You are responsible for making sure that the Group and any permitted visitors or animals comply with these Terms and the Property Rules.
8. The Property is supplied only for private holiday use for the period shown in the Booking Confirmation. These Terms do not create a landlord-and-tenant relationship or give you any right to remain after the Departure Date or to sublet the Property.
9. We will provide you with a copy of the Terms applicable to your Booking. The version accepted when your Booking is confirmed will continue to govern that Booking.

3. Changes to a Booking or these Terms

1. We may update these Terms for future bookings. A new version will not replace the Terms already applying to a confirmed Booking.
2. We may make a change affecting a confirmed Booking only where it is reasonably necessary because of a change in law, a genuine health or safety requirement, or an Event Outside Our Control. We will give you as much notice as reasonably possible.
3. If a change materially reduces what you booked, we will offer an appropriate remedy, which may include a reasonable alternative, a proportionate price reduction or the option to cancel and receive a refund for services that will not be provided.
4. If you wish to change a Direct Booking, please contact us. Changes are subject to availability. You must pay any increase in the Booking Price and we may charge the Amendment Fee. If the amended Booking Price is lower, we will tell you whether a refund is due after taking account of reasonable costs and the cancellation principles in clause 8.
5. If you booked through a Third-Party Booking Platform, you must normally request an amendment through that platform, and its applicable terms and charges will apply.

4. Using and enjoying the Property

1. We will provide access to the Property for the period in the Booking Confirmation, subject to payment of the Booking Price and compliance with these Terms.
2. We will make reasonable efforts to have the Property ready on time. You must leave by the stated Departure Date. We may recover reasonable costs caused by an unauthorised late departure.
3. You must take reasonable care of the Property, its contents, grounds and facilities. You are responsible for reasonable, evidenced costs resulting from loss or damage caused deliberately or negligently by you, your Group, permitted visitors or animals, excluding fair wear and tear.
4. Please report damage, defects or missing items as soon as reasonably possible so that we can investigate and, where possible, put matters right.
5. If you commit a material breach, we will normally explain the problem and give you a reasonable opportunity to correct it. We may require immediate departure where this is reasonably necessary because of unlawful conduct, a serious or continuing nuisance, a significant health or safety risk, substantial damage, violence or another serious breach. Any amount retained or charged will be limited to our reasonable net loss and will not affect your statutory rights.
6. Keys and other access devices must be kept secure and returned as instructed. We may charge the reasonable evidenced cost of replacing lost or damaged keys or security equipment.
7. Tredethick is a fully smoking-free site. No smoking or vaping is permitted inside the Property, inside any other building, or anywhere outside on the farm. We may recover reasonable cleaning, repair or other direct costs resulting from a breach.
8. No naked flames, bonfires, firepits, fireworks, portable or disposable barbecues or sky lanterns are permitted in or around the Property. Fuel supplied for a log burner must be used only in that appliance.
9. Internet access is provided for normal recreational use. Speed, bandwidth and uninterrupted availability cannot be guaranteed.
10. Third parties may provide services at the Property only with our prior written approval or where we have promoted their services. They must follow the Property Rules and hold appropriate insurance. Unless we directly contract to provide their service, independent providers are responsible for their own performance.
11. Please respect neighbours, staff, other guests and the surrounding area. You must comply with applicable law, reasonable signage and instructions, and the Countryside Code.
12. Children and animals must be appropriately supervised. You must not enter any area that is clearly closed or fenced off.
13. Parties and events are not permitted unless expressly agreed in writing. Music must be kept at a considerate level, and outdoor music must be turned off by 8pm.
14. You must not move fittings or furniture within or between Properties without permission.
15. Drones must not be launched from or flown over the Properties without our prior written permission and all legally required permissions.
16. Electric vehicles may be charged only at a designated charging point. Domestic sockets and portable domestic chargers must not be used. A one off charge of £50 applies for charging your EV during your stay, payable by bank transfer.
17. We or an authorised representative may enter the Property on reasonable notice and at reasonable times to inspect it or carry out necessary work. No prior notice is required in an emergency, for an urgent repair, where there is a welfare concern or where we reasonably suspect a serious breach of these Terms.
18. Please remove your belongings and vehicles by the Departure Date. We will take reasonable care when dealing with found property but cannot guarantee its return. Reasonable postage or handling costs may be charged. Nothing in these Terms excludes responsibility for loss or damage caused by our negligence.
19. If you have accessibility requirements, please contact us before booking. We will provide available information about the Property and consider reasonable adjustments, but we cannot guarantee that every Property or facility will meet every individual requirement.

5. Dogs and other animals

1. Dogs are permitted only where we expressly accept them for the selected Property and record this in the Booking Confirmation. The maximum number accepted and any pet charge will be disclosed before the Booking is confirmed.
2. Dogs must be supervised and kept under reasonable control. They must not cause a nuisance, worry livestock, enter prohibited areas or be left unattended where this could cause distress, damage or disturbance.
3. You must follow any property-specific dog rules supplied before booking and are responsible for reasonable cleaning or repair costs caused by an animal beyond normal use.
4. No animal other than an accepted dog may be brought to the Property without our prior written agreement. We welcome assistance dogs in accordance with applicable equality law; please contact us so that suitable arrangements can be discussed.

6. Price and payment

1. For a Direct Booking, the total Booking Price will be displayed before you submit the Booking Reservation and confirmed in the Booking Confirmation. It will include all unavoidable fees, taxes and charges. If a mandatory charge genuinely cannot be calculated in advance, we will explain clearly how it is calculated with the same prominence as the price.
2. Optional extras will be identified separately and will be charged only if you choose them.
3. For a Booking through a Third-Party Booking Platform, the price, platform fees and payment arrangements displayed by that platform will apply.
4. Payments for a Direct Booking are received by Froomies Limited and may appear under that name on your bank or card statement and payment receipt. Payment may be made using the methods offered during the booking process or otherwise agreed with us. If bank transfer is offered, please use your surname and booking number as the payment reference. We do not accept payment by cheque or cash.
5. Where VAT is chargeable, it is included in the stated price.
6. For a Direct Booking made more than 42 days before the Arrival Date, the Initial Payment of 50% is payable when booking. The remaining 50% is payable by the Balance Due Date.
7. For a Direct Booking made on or after the Balance Due Date, the full Booking Price is payable when booking.
8. We will normally send a reminder before the Balance Due Date. If payment remains outstanding after we have attempted to contact you and allowed a reasonable opportunity to pay, we may treat this as a cancellation by you. Clause 8 will apply, and we will not retain or charge more than our reasonable net loss.
9. We do not normally require a security deposit. This does not affect your responsibility for reasonable sums properly due under these Terms.

7. Our responsibility to you

1. Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or your statutory rights.
2. If we breach these Terms or fail to use reasonable care and skill, we are responsible for loss or damage that was a foreseeable result when the contract was made. We are not responsible for loss that was not foreseeable or that you could reasonably have avoided.
3. If we cannot provide the Property or a material part of the agreed service, the remedies in clauses 9 and 10 will apply. Any further responsibility for reasonable alternative accommodation, transport or other direct loss will depend on the circumstances and applicable law; it is not excluded where caused by our negligence or breach.
4. The Property is supplied for private holiday use. We are not responsible for business losses, including loss of profit, business interruption or loss of business opportunity.
5. You remain responsible for taking reasonable care of personal belongings and vehicles. We are responsible where loss or damage is caused by our negligence or breach of contract.
6. We may temporarily close a facility for essential maintenance, safety or reasons outside our reasonable control. We will give as much notice as reasonably possible. If a facility that formed a material part of your Booking is unavailable, we will offer an appropriate remedy, which may include an alternative, a proportionate price reduction or cancellation and a refund for the affected service.

8. Cancellation by you

1. We strongly recommend taking travel insurance covering cancellation, illness, travel disruption and the needs of your Group.
2. Accommodation booked for specific dates does not normally carry a statutory 14-day cooling-off right. This does not affect any other statutory right or the contractual cancellation rights below.
3. To cancel a Direct Booking, follow the instructions on our booking platform Lodgify, as stated in the booking confirmation email you will receive from Lodgify.
4. If you booked through a Third-Party Booking Platform, you must normally cancel through that platform. Its applicable cancellation and refund process will take priority where it differs from this clause, but it does not reduce any statutory rights.
5. A voluntary early departure or failure to arrive is treated as a cancellation by you, subject to applicable consumer law and any relevant Third-Party Booking Platform terms.
6. The refund available when cancelling a Direct Booking depends on the period of notice that you give us, as set out below:

7. If you cancel your Booking, the refund shown in the table above will apply initially. We will take reasonable steps to re-let the Property. If we are able to re-let all or part of the cancelled Booking, we will review the cancellation charge so that it does not exceed our actual net loss. This may include reasonable costs directly caused by the cancellation and any difference between the original Booking Price and the re-let price, after taking account of costs we have saved. If this calculation results in a greater refund than shown in the table, we will refund the additional amount due, normally within 14 days after the final amount has been established.
8. We will provide a reasonable explanation of the calculation on request and refund any balance due, normally within 14 days after the final amount has been established.
9. If the reason for cancellation means that consumer law entitles you to a greater refund, your statutory rights will apply.

9. Cancellation by us

1. We may cancel a Booking if you fail to pay an amount due after we have contacted you and allowed a reasonable opportunity to pay, or if you commit a material breach that you do not remedy within a reasonable period after being asked to do so.
2. We may cancel immediately where a serious breach makes it unreasonable or unsafe for the Booking to continue, including violence, unlawful conduct, a serious safety risk, substantial deliberate damage or a serious and continuing nuisance.
3. If we cancel because of your breach, any deduction from sums paid or further charge will be limited to our reasonable net loss and will be explained on request.
4. If we cannot provide the Property and you are not at fault, we will offer a reasonable alternative where available. You may reject an alternative that is materially different and receive a full refund of amounts paid for services that will not be provided.
5. A sale or change in ownership will not by itself remove your contractual rights. We will arrange for the Booking to be honoured on equivalent terms or offer you a full refund. We will tell you as soon as reasonably possible.
6. Refunds of amounts paid directly to us will normally be made within 14 days. A Third-Party Booking Platform may administer payments and have its own processing times, but this does not reduce your statutory rights.

10. Events Outside Our Control

1. Neither you nor we will be responsible for a delay or failure caused by an event genuinely outside that party’s reasonable control, provided the affected party takes reasonable steps to reduce its effects.
2. Examples may include severe weather or natural disaster, fire not caused by negligence, war, terrorism, civil emergency, government prohibition, epidemic or pandemic restrictions, widespread interruption of essential utilities or industrial action by an unrelated third party.
3. Routine maintenance, a reasonably preventable appliance breakdown, a pest problem resulting from inadequate property management, lack of staff or another matter within our reasonable control will not qualify merely because it is inconvenient or unexpected.
4. We will contact you as soon as reasonably possible and try to provide the Booking. If the event means that the Property cannot be provided before arrival, you may choose a reasonable alternative, where available, or cancel and receive a refund for services not provided.
5. If the event materially interrupts a stay that has begun, we will discuss reasonable alternatives and provide an appropriate proportionate refund for the part of the contracted service that cannot be supplied, subject to applicable law.

11. Problems and complaints

1. Please tell us promptly about any problem during your stay so that we have a reasonable opportunity to investigate and put it right. You can speak to us on site or use the Contact Details.
2. If the matter is not resolved, please send a written complaint setting out the Booking details, the problem and the outcome you seek. We aim to acknowledge a written complaint within five Business Days and provide a substantive response within 14 days. If more time is reasonably required, we will explain why and provide an updated timeframe.
3. We encourage you to contact us as soon as possible after the stay, but failure to complain within a particular period does not remove any statutory right.

12. Personal information

We use personal information to administer the Booking, process payments, carry out appropriate identity or security checks, communicate with you and provide the stay. We may send marketing only where permitted by law, and you can opt out at any time. Further information is in our Privacy Policy.

13. Other important terms

1. We may transfer our rights and obligations under these Terms to another organisation, but only if this does not reduce your rights. We will tell you if this affects your Booking.
2. You may transfer a Booking only with our prior written agreement and, where applicable, in accordance with the relevant Third-Party Booking Platform’s terms.
3. Except for you and us, no person has a right to enforce these Terms.
4. Each paragraph operates separately. If a court or relevant authority decides that one is unlawful or unenforceable, the remaining paragraphs will continue in effect.
5. If either party delays enforcing a right, that does not mean the right has been waived. A waiver applies only where it is confirmed in writing.
6. These Terms are governed by English law.