Deposits and paying the balance of your holiday
When making your booking we require you to pay a 25% deposit, with the remaining balance of your holiday due for payment 8 weeks before your arrival date. Please note that, when making last minute bookings for arrivals within 8 weeks, you will be required to pay the balance of your holiday in full at the time of booking. Your balance is due and payable by the date printed on your booking form (8 weeks before your holiday start date). If an overdue deposit or balance is not paid by the deadline given (you will receive an email reminder) it will be assumed you have cancelled and the property will become re-available. However, if the property does not re-book, you will still be liable for the balance. We reserve the right to refuse any booking without explanation.
Alterations to your holiday booking
Your booking shall be in accordance with the details confirmed at the time of booking. Your booking is non-transferable and non-alterable. If you do wish us to make an alteration to your booking, we will use reasonable endeavours to accommodate your request, but no guarantee can be given. An administration fee of £50 may be charged per booking for making any alteration to your booking and increased rates may apply for altered accommodation and/or timings. Where an alteration results in a reduction in duration and/or is for a downgrade in property, no refund will be given. Once the contract is made, it cannot be transferred to anyone else or changed (including the members of your party) without our agreement.
Cancelling your holiday booking
Cancellations must be received in writing, either by letter or e-mail. If you do not receive a written acknowledgement, you must assume that we have not received your communication Our cancellation charges are those detailed below:
|Period Before Arrival Date||Cancellation charges as a % total cost|
|More than 30 days||Loss of deposit|
|30 – 22 days||50%+|
|21 – 15 days||60%+|
|14 – 8 days||80%+|
|7 Days or less||100%|
However if we manage to re-let the accommodation, 75% of the cost will be returned.
To help protect against unforeseen circumstances we strongly advise that you take out holiday insurance to protect against any potential loss of your holiday monies in the event you need to cancel your booking. If you need to cut short your holiday after it has commenced, we regret that we are unable to refund any monies paid. If you are unable to travel, due to Covid restrictions in your home area, illness or self-isolation – this cancellation will need to be covered by your own holiday insurance.
Cancellation by us
In exceptional circumstances – such as the Covid-19 National Lockdowns – we may have to cancel your booking. If we must do so we will offer to reschedule your holiday. If this isn’t possible, you will be given a refund.
Use of facilities & on-site activities
Very occasionally we may need to close or withdraw certain facilities or activities here on-site for reasons beyond our control, including but not limited to, health and safety reasons, maintenance or renovation work, extreme weather conditions, changes to government legislation. We reserve the right to make alterations based on the above circumstances without prior notice, and we will not be held liable or be subject to any form of compensation should this situation arise.
We reserve the right to terminate your stay if you or members of your party are believed to be causing a nuisance to the other guests or are not treating the property with due respect.
We shall not be liable to you or any other member of your party for any loss or damage to you or your property however caused.
On departure the cottage must be left in a clean and tidy condition.
Damage, breakages or losses to buildings, fixtures, fittings and articles belonging to Tredethick Farm Cottages must be paid for.
There must be no more members in your party than the cottage is designed to accommodate.
We reserve the right to enter the property during your stay.
You are required to vacate the property by 10am on the day of departure and arrive after 3pm on the day of arrival.
Smoking is strictly forbidden inside the cottages and all other buildings.
We reserve the right to cancel any booking if it subsequently transpires that any of the above mentioned conditions have not been observed.
Our service to you
We will do all that we can to ensure you enjoy your holiday with us. Occasionally problems may occur; if they do, or you have any concerns about your holiday while staying with us, please report to us immediately. Please be aware that we cannot be held responsible for any issue you experience during your stay with us, of which you did not inform us whilst on-site. We will work hard to resolve any issues you may experience whilst you are here. If any issue is not resolved during your stay, you must notify us in writing, as soon as possible (and in any event within 28 days of the end of your holiday). We regret that letters received more than 28 days after your holiday may be deemed irrelevant.